DSR Case Management

End-to-end request handling, SLA and fulfillment evidence
● ProductionPrimary Region: Indonesia
DP

DSR Case Management

End-to-end Data Subject Request workflow with identity verification, data location, exception review, redaction, approval, fulfillment evidence and SLA monitoring.

Open Cases
17
Within SLA
94%
Urgent <24h
6
Needs action
AI-assisted
82%

Selected case DSR-2026-00841 · Access + Correction

1. ReceiveCompleted
2. Verify IdentityCompleted
3. Scope & LocateCompleted
4. Exception ReviewIn progress
5. RedactionPending
6. ApprovalPending
7. FulfillPending
8. Evidence / ClosePending

Case details

Request typeAccess + Correction
IdentityVerified
Systems in scopeCRM, Core, Data Lake, Contact Center
Records found1,248

SLA clock

42h 18m

Remaining under internal service target.

Projected breach riskMedium
Send to Approval

Open DSR queue

CaseTypeSubjectReceivedSLA leftOwnerStatus
DSR-0841Access + CorrectionCUS-928106 Aug42hPrivacy OpsException review
DSR-0839DeletionCUS-440205 Aug18hRetailLegal review
DSR-0832AccessCUS-118004 Aug9hPrivacy OpsRedaction